My experience was at the St. Louis VA hospital and when I was there, there were dedicated people trying their best to get things done for the vets, but there were a whole lot of people there going through the motions -- and slow motions at that.

The floors were filthy unless there was news that JACHO was coming in to inspect. The medical students were left to do what they wanted with little or no supervision and would ignore what the patient needed to follow their own line of diagnosis even if the chart showed clearly that they were wrong.

I'm glad your father runs such a tight ship at the VA there in MN. The problem is that the quality there is not always the same as elsewhere.