It's always driven me crazed when a certain boss would tell me that I need to work better with someone. I can't make that other person behave in a professional manner, all I can do is do that myself. Or she would tell me that I need to change a person's perception of me. Perception, by its very nature being 100% subjective, and I would always answer that the only thing I could impact was what *I* did. Perhaps if I had had your explanation in mind, I could've communicated to her what I meant. *headdesk*