"...against company policy to use the phone number." G-d how I hate self-serving policies like that! During the relatively short time I was doing policies and procedures writing at Memorex, I discovered that the Asset Management folx had decided that, rather than sending the customer a notice that their lease would be expiring shortly (which had been policy for years, and I'd bet was still in the initial contract being used), they'd simply let the lease run and convert it automatically to a purchase - which would mean the customer was potentially stuck with outdated equipment and no option for upgrade/trade-in. That sounded like legal exposure to me (and this was years before I'd even met the ex), so I ran it by the Contracts folx, who confirmed it and forced Asset Management to reinstate the notifications. I am so sorry this happened, and I hope there'll be some way, somehow, to recover the lost - data or material doesn't seem right - memories.