Yelp or Bitch? Yelp it? Or bitch it?
May. 14th, 2009 08:33 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kyburgMy vet has a website. And it includes a comment form to 'help them improve their practice.'
Okay.
Please take this as gently as I can offer it, and as an aid to improving your practice.
If you check your records, you will find our cat Ai-Chan has been a patient of yours since we moved to Torrance in 2003.
In March of this year, we brought her in to be seen for sudden weight loss and anorexia. Initially, it was blamed on stress and fatty liver disease.
Two months (and three visits) later, we were referred to City of Angels in Culver City for an ultrasound that determined our cat had cancer and we had been force-feeding a cat with a developing intestitional obstruction.
For weeks.
We had her put to sleep yesterday.
Dr. Yao was the vet who did the initial intake; it was Dr. Jacks on Friday who made the decision to refer to Dr. Morgan at City of Angels.
I clearly recall asking Dr. Yao after the first visit if she had ruled out an obstruction; her response was that she could not - she'd have to refer out to do so.
Please encourage Dr. Yao to be more aggressive about this in the future. There was nothing we could have done to prevent the outcome, and we were directed to provide treatment that neither provided quality of life or comfort, due to a lack of initial diagnostic workup. We came to your practice to find out the cause of our cat's illness, and never refused a request for testing. We understand it can take time to come to a diagnosis, but I felt that I was always pushing the staff to dig deeper instead of being pro-active and following care.
Please feel free to contact me to discuss further. Either myself or my husband Jim Bell can discuss the case.
Thank you in advance.
*sighs* I also don't mind the money...much. I just wish it didn't feel like my savings account was the bathtub, and someone keeps pulling the drain plug.
And I've been missing her for weeks - I just thought I'd get her back, that's all.
She went quietly, purring - from what Jim said. I'm not one to sit and watch the last moments; I stepped out of the room. She was his kitty after all - and he did a great job.
World, be good to Jim for a while, okay?
And no, I don't want a new cat to take her place. She really was one of a kind.
Okay.
Please take this as gently as I can offer it, and as an aid to improving your practice.
If you check your records, you will find our cat Ai-Chan has been a patient of yours since we moved to Torrance in 2003.
In March of this year, we brought her in to be seen for sudden weight loss and anorexia. Initially, it was blamed on stress and fatty liver disease.
Two months (and three visits) later, we were referred to City of Angels in Culver City for an ultrasound that determined our cat had cancer and we had been force-feeding a cat with a developing intestitional obstruction.
For weeks.
We had her put to sleep yesterday.
Dr. Yao was the vet who did the initial intake; it was Dr. Jacks on Friday who made the decision to refer to Dr. Morgan at City of Angels.
I clearly recall asking Dr. Yao after the first visit if she had ruled out an obstruction; her response was that she could not - she'd have to refer out to do so.
Please encourage Dr. Yao to be more aggressive about this in the future. There was nothing we could have done to prevent the outcome, and we were directed to provide treatment that neither provided quality of life or comfort, due to a lack of initial diagnostic workup. We came to your practice to find out the cause of our cat's illness, and never refused a request for testing. We understand it can take time to come to a diagnosis, but I felt that I was always pushing the staff to dig deeper instead of being pro-active and following care.
Please feel free to contact me to discuss further. Either myself or my husband Jim Bell can discuss the case.
Thank you in advance.
*sighs* I also don't mind the money...much. I just wish it didn't feel like my savings account was the bathtub, and someone keeps pulling the drain plug.
And I've been missing her for weeks - I just thought I'd get her back, that's all.
She went quietly, purring - from what Jim said. I'm not one to sit and watch the last moments; I stepped out of the room. She was his kitty after all - and he did a great job.
World, be good to Jim for a while, okay?
And no, I don't want a new cat to take her place. She really was one of a kind.
